About Us
Company
Davis Estates are this areas leading Independent Estate Agent who specialise in the sale of all types of homes in Emerson Park, Hornchurch, Gidea Park, Harold Wood, Romford and Upminster.
We also specialise in the sale of land, off-plan and newly built homes. Our expert knowledge of the area enables us to maximise the potential of what could be achieved.
Our agency is run by Managing Director Andrew Vale who has over 43 years experience in selling property and has built a reputation which is second to none. Our team are all very experienced and have collectively been in the property industry for over 175 years.
Location
Our office is well established and has been for over 30 years. We are situated in the heart of Ardleigh Green on the borders of Emerson Park and within walking distance of Gidea Park Railway Station.
Ethics
We have a very friendly and professional approach, refreshing in this day and age, are able to guide, assist and competently advise clients on all aspects of buying and selling homes.
The moving process can be extremely stressful, but it needn’t be. Trust Davis Estates to help you through every stage, it really can be simple and pain free. Davis Estates just do things properly.
To find out more, please take a look around our website, and if you have any queries then please contact us or why not request a free, no obligation valuation of your property.
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
- If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
ESTATE AGENTS • VALUERS • RESIDENTIAL SALES • LAND & NEW HOMES
